PrestaInsight is run by a small team. We treat your shop data and the data of your shop's customers the same way we'd want our own to be treated. The short version: we collect what we need to make the dashboard work, we keep it in the EU, we do not sell or resell it, and you can export or delete it at any time.
What we collect from your shop
Order rows, line items, customer rows, products, categories, manufacturers, and the relationships between them. We do not collect customer payment data. We do collect customer emails because PrestaShop stores them on the order; we hash them at rest and use them only for cohort grouping.
Where the data lives
On servers we operate in the European Union. We replicate within the EU and do not transfer outside it without your written consent.
Who can see it
You and the teammates you invite. Two members of our team have read access for support, scoped to the minimum needed and audited. We will tell you if anyone outside the team is given access for a specific support case.
Deletion and export
From settings you can export every numeric series as CSV and every row table as JSON. Account deletion removes your shop's rows from active storage within 24 hours and from backups within 30 days.
Contact
For privacy questions, email privacy@prestainsight.com.